werkd.

122ai, LLC, a limited liability company organized under the laws of the State of Utah ("we," "our," or "us"), operates werkd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

werkd is offered only to residents of the United States and to businesses operating in the United States. We do not target, market to, or knowingly accept users located in the European Economic Area, the United Kingdom, or other regions outside the United States. If you are located outside the United States, please do not use the Service.

Information you provide directly

• Account Information: Name, email, phone number, business details
• Customer Data: Names, addresses, phone numbers, and emails of your customers
• Job Information: Service details, schedules, notes, and photos
• Financial Data: Invoices, expenses, and payment information
• Media: Photos, receipts, and business logos

Information we collect automatically

• Device information and browser type
• Usage data and analytics collected through tools such as Vercel Analytics and Sentry
• IP address and approximate location

Voice Data

If you use voice input features, audio is processed by your browser's or device's built-in speech recognition (such as the Web Speech API). Depending on your browser or operating system, that audio may be transmitted to your browser or operating-system provider (for example, Google or Apple) for transcription. werkd does not record or store the audio on our servers; only the resulting text transcription is sent to our servers for processing.

When you add customer information, including names, phone numbers, addresses, or email addresses, to the Service, you represent and warrant that you have obtained any permissions, notices, or consents required to store, process, and use that information for service-related purposes, including appointment reminders, invoices, and messages you choose to send.

We use your information to:

• Provide, maintain, and improve the Service
• Process transactions and send invoices
• Send service-related communications, such as appointment reminders and invoice notifications
• Generate AI-powered insights, suggestions, and reports
• Monitor Service performance, reliability, and security
• Respond to support requests

We retain personal information for as long as reasonably necessary to provide the Service and for legitimate business purposes. Rather than fixed retention windows, we determine retention based on the following criteria:

• Active-account data (customer records, jobs, invoices, quotes, photos, receipts, expenses): retained for the duration of your active account, subject to our security and operational practices.
• Account data after cancellation: retained for a grace period of thirty (30) days after cancellation to allow you to export your data, after which it is deleted or de-identified, except where longer retention is required by law.
• Backups: retained for operational recovery and overwritten in the ordinary course of our backup rotation, which typically completes within 30 days. We do not actively process backup copies of deleted data, and personal information in backups is purged as backups age out.
• Legal, tax, fraud-prevention, and dispute-resolution records: retained for the periods required by applicable law or for as long as reasonably necessary to protect our rights and yours.

You may request earlier deletion of specific personal information by contacting privacy@werkd.pro, subject to legal and operational exceptions.

We may share your information only in the following circumstances:

• With Your Customers: When you send invoices, notifications, or other communications through the Service
• With Service Providers: With third-party vendors who help us operate, host, secure, support, or improve the Service
• For Legal Reasons: When required by law, legal process, court order, or to protect the rights, property, or safety of 122ai, LLC, our users, or others

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

Third-Party Service Providers

We use third-party providers to operate aspects of werkd. These providers process only the data reasonably necessary for their services.

• Anthropic (Claude AI): AI-powered features such as job suggestions, smart invoicing, and AI receptionist tools. Data may include job descriptions, customer names, and business context.
• Stripe: Payment processing, including invoice amounts, billing details, and payment information.
• Clerk: Authentication and user account management.
• HERE Maps: Geocoding, routing, ETA calculations, and map services.
• Neon: Database hosting for application data.
• Cloudflare: Encrypted storage of database backups.
• Resend: Email delivery for invoices and notifications.
• Sentry: Error monitoring and performance tracking.
• Upstash: Rate limiting and caching.
• Vercel: Application hosting, content delivery, and analytics.
• QuickBooks / Xero: Optional accounting integrations, if you enable them.

We use commercially reasonable administrative, technical, and organizational measures to help protect your information, including:

• Encryption in transit using HTTPS/TLS
• Encryption at rest through our infrastructure and database providers
• Secure authentication through Clerk
• Monitoring and logging tools to help detect errors and abuse

No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Subject to applicable law, you may have the right to:

• Access your personal data
• Correct inaccurate personal data
• Delete personal data
• Export your data in a portable format
• Opt out of certain non-essential communications

To exercise your rights, contact privacy@werkd.pro. We will respond within the timeframe required by applicable law (typically 45 days, extendable once where permitted). We will not discriminate against you for exercising any of these rights.

If you are a California resident, you may have the following rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act:

• Right to Know: Request information about the categories and specific pieces of personal information we collect, the sources of that information, the purposes for which it is used, and the categories of third parties to whom it is disclosed
• Right to Delete: Request deletion of your personal information, subject to legal exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt Out of Sale or Sharing: Request to opt out of the sale or sharing of personal information
• Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights

Sensitive Personal Information

We may collect certain information that may be considered sensitive personal information under California law, such as payment-related information and account credentials. We use this information only as necessary to provide and secure the Service, process transactions, and comply with legal obligations. We do not use sensitive personal information to infer characteristics about you or for advertising purposes. Because we use sensitive personal information only for purposes permitted by CCPA Regulation § 7027(m), we are not required to offer a separate “Limit the Use of My Sensitive Personal Information” option.

If you are a Utah resident, you may have certain rights under the Utah Consumer Privacy Act, including:

• The right to confirm whether we process your personal data and access that data
• The right to delete certain personal data you have provided to us
• The right to obtain a portable copy of certain personal data
• The right to opt out of the processing of personal data for targeted advertising or the sale of personal data

We do not sell personal data and do not process personal data for targeted advertising. To exercise your Utah privacy rights, contact privacy@werkd.pro.

We may collect the following categories of personal information:

The Service is not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe that a child has provided us with personal information, please contact privacy@werkd.pro and we will take appropriate steps to delete it.

We use cookies and similar technologies for authentication, security, analytics, and performance monitoring.

• Essential Cookies: Used for authentication and security, including through Clerk
• Analytics and Performance Tools: Used to understand Service usage and monitor reliability, including Vercel Analytics and Sentry

You can control cookies through your browser settings, but disabling certain cookies may affect Service functionality.

If a security incident affects your personal information, we will notify affected individuals and applicable authorities as required by applicable law. Any notice may describe the nature of the incident, the categories of information involved, and steps you can take to help protect yourself, where appropriate.

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting the updated policy, updating the "Last updated" date, and, where appropriate, sending notice to the email address associated with your account. Your continued use of the Service after an updated policy becomes effective constitutes acceptance of the revised policy.

For privacy-related questions or requests, contact: